Remote Help – The new remote support app from Microsoft

For many years now, natively managed Intune devices (i.e. not co-managed with Config Manager) have had one problematic issue – Remote support. In several places I’ve worked, remote viewing and control via Microsoft Teams has been an option, however for many support people, being able to perform tasks with elevated access has not been possible.  The only supported methods have been the Config Manager remote control tool (meaning co-management) or Team Viewer.  Quick assist has also been considered, but like Microsoft Teams, the inability to elevate access to perform tasks is also an issue. At the recent 2021 Microsoft Ignite…