Remote Help – The new remote support app from Microsoft

For many years now, natively managed Intune devices (i.e. not co-managed with Config Manager) have had one problematic issue – Remote support. In several places I’ve worked, remote viewing and control via Microsoft Teams has been an option, however for many support people, being able to perform tasks with elevated access has not been possible.  The only supported methods have been the Config Manager remote control tool (meaning co-management) or Team Viewer.  Quick assist has also been considered, but like Microsoft Teams, the inability to elevate access to perform tasks is also an issue. At the recent 2021 Microsoft Ignite…

2021 Daylight Savings change in Fiji

I work at a company which is New Zealand based, but also has offices and people in eight Pacific Island countries, one of these being Fiji. I was recently made aware of a change to Fiji’s Daylight Savings in 2021 – in a nutshell, the Fijian government has decided to put Daylight Savings on hold for 2021-22. Normally, Microsoft would issue an update for Windows but due to the insufficient time available, a patch is unlikely to be released before the original start of daylight savings on 14 November 2021. This means that Windows devices in the Fijian time zone…

Using Intune Win32 Apps instead of Intune PowerShell Scripts

Sometimes, you just need to deploy a one off setting or configuration quickly, and the Intune PowerShell feature can be very handy to do this.  I have used this a lot to run PowerShell scripts on my managed Windows 10 and 11 Endpoints to do admin tasks like removing built-in Windows apps, or to enforce certain configurations. A recent example of this was to set a registry key to disable the ‘Could not reconnect all network drives’ toast notification (which is more of an annoyance as the the network drives are actually working but this notification can generate unnecessary calls…

Removing the Built-in Microsoft Teams app with Intune

With Windows 11, Microsoft Teams is now available as a built in app… which is great! But at the time of writing this post, you cannot use the Microsoft Teams built-in app with a Work or School account…  not great. Many business managed devices that have been upgraded to Windows 11 will also still have the Teams Machine-Wide Installer version of Microsoft Teams, resulting in the user the experience of two versions of Microsoft Teams in the Start Menu. At this stage, only the Teams Machine-Wide Installer version of Microsoft Teams can be used, so having the built-in version present…

Configuring the Windows 11 Start Menu Layout and Taskbar with Intune

The Windows 11 Start Menu Layout is one of the most noticeable features that is different from its Windows 10 predecessor, so therefore it would also make sense that configurations set in in Intune for the Windows 10 Start layout will not work on Windows 11 Microsoft have released some information on how to configure the Windows 11 start layout using Intune, so I thought that I would detail what I have done with configuring both the Windows 11 Start Layout and Windows 11 Taskbar using Intune. Windows 11 Start Layout To create a Windows 11 Start Layout and deploy…

Restricting the Local Admins group – Intune

Sometimes, a device that should be onboarded with Autopilot, doesn’t get onboarded with Autopilot – for example, I recently uploaded the hardware hashes for several hundred devices provided by a hardware vendor.  The majority of these devices kicked into Windows Autopilot and onboarded with the appropriate Deployment Profile assigned. But I noticed that a very small number of devices did not onboard correctly, and while this isn’t a huge issue for the user, there were a few things that could cause an issue – two immediately spring to mind The computer name is randomly generated instead of having the computer…

Previously on thenewnumber2.com….

Wow, it has been a crazy last 18 months…  I haven’t updated this blog in months, in fact, this is my first post for 2021 which kind of defeats the purpose in having a blog in some ways.  So, it’s well overdue (and will most likely be very disjointed) so here we go. What has made me write this blog today? – well, reflection. Last night, I attended the Trans-Tasman Super Rugby Grand Final at Eden Park in Auckland – and for a someone who has been a rugby fan for decades (although that passion for the game has waned…

Windows Autopilot and (Non Pacific Standard Time) Time zones

First things first…  Let me say I LOVE WINDOWS AUTOPILOT!!  It’s an awesome way for organisations to on-board Windows 10 devices in this new Modern Workplace world.  But while the technology has been ground-breaking for Window by bringing that user driven on-boarding experience that people are used to with iOS and Android, it has not been without its problems. Recently, I’ve had an issue when implementing this solution and it’s taken some serious troubleshooting, multiple service calls and some rather stressful times. I want to state here that while I detail this experience originally from a client site, nothing in…

Microsoft Ignite The Tour – ANZAC Edition

The Microsoft Ignite tour rolls into Sydney this week. Not only am I fortunate to attend, but like in Orlando in 2018, I am going to be sharing the stage not once, but twice with the Chief Ninja Cat herself – Dona Sarkar. Both sessions are scheduled for Thursday, are back to back, and in the last two time slots of the conference.  I’m expecting some epic movement between rooms, not to mention some fast footwork as my flight home to New Zealand leaves not long after. The first session is an important one for me.  Along with Dona, two…

Transitioning Windows 7 devices to Windows 10 Modern Management with Windows Autopilot

My org is taking on the challenge of delivering a modern workspace to our user community . It will be good-bye to legacy Active Directory joined windows devices and excessive Group Policy that makes the user experience simply put – awful. Windows 10 is a modern operating system for a modern era with Windows as a Service delivering new features on a six monthly cadence that our user community should benefit from. Also, it’s not 1997 anymore, the combination of smart phone and tablet devices along with the injection of millennials into the work force means the user community is…